Silver Partner Support Agreement

Wireless Internet Email

> Wireless Mobility Solution (Silver)

Wireless Mobility Solution (Gold)

Wireless Mobility Solution (Platinum)

Feature Highlights

• Wireless data server assistance and device helpdesk
• End-user and IT administrator technical support via telephone or e-mail. We support ‘how-to’ questions, hardware/software troubleshooting
• Provide toll-free numbers and an e-mail address to IT administrators and end-users for direct communication with our certified technical customer support advocates
• “Best Practices” consulting for the complete wireless solution
• Act as your unlimited incident help desk under one of the following schedules:
  - Standard 12 hour daily support; 5 days a week
  - Extended 17 hour daily support; 5 days a week
  - Full 24x7, 24 hour support; 7 days a week

Organizations often overlook:

• handheld hardware and software support
• network carrier support
• diagnosis and troubleshooting “Behind the Firewall” (BTF) wireless data platform
• keeping current on available software upgrades and/or fixes

Mission Critical Wireless can provide the expertise to assist your IT administration staff in supporting the wireless data solution as well as provide professional advice on “best practices” for each component of the wireless solution. We provide a toll free number and e-mail address to the solution administrator(s) and end-users for direct communication with our certified customer care advocates. This unlimited incident help desk is available for the duration of the agreement.

Get the Wireless Data support you need at an economical price.

Mission Critical Wireless
We make Wireless Mobility work in your enterprise