Platinum Partner Support Agreement

Feature Highlights

Wireless data server managed services and device helpdesk
Solution installation and service pack upgrades
Monitoring services for applications and performance statistics
Troubleshooting and performance tuning
Managing and enforcing security policies per corporate guidelines
One day on-site professional services
Adding or removing user accounts, resetting passwords and disabling lost or stolen devices
Provisioning services to inspect, configure and prepare wireless handhelds for end-users
End-user and IT administrator technical support via telephone or e-mail. We support ‘how-to’ questions, hardware/software troubleshooting
Provide toll-free numbers and an e-mail address to IT administrators and end-users for direct communication with our certified technical customer support advocates
“Best Practices” consulting for the complete wireless solution
Act as your unlimited incident help desk under one of the following schedules:
- Standard 12 hour daily support; 5 days a week
- Extended 17 hour daily support; 5 days a week
- Full 24x7, 24 hour support; 7 days a week

handheld hardware and software support
network carrier support
diagnosis and troubleshooting “Behind the Firewall” (BTF) wireless data platform
keeping current on available software upgrades and/or fixes

Mission Critical Wireless can provide the expertise you need to manage your wireless data solution.

Mission Critical Wireless
We make Wireless Mobility work in your enterprise