Feature Highlights
- End-user technical support for wireless data solutions via telephone or e-mail. We support 'how-to' questions, hardware/software troubleshooting and e-mail synchronization
- Provide our toll free number and e-mail address to end-users for direct communication with our certified technical customer support advocates
- Act as your unlimited incident help desk under one of the following schedules:
- Standard 12 hour daily support; 5 days a week
- Extended 17 hour daily support; 5 days a week
- Full 24x7, 24 hour support; 7 days a week
Wireless handheld support for end-users is often unavailable for small companies and entrepreneurs. Initial queries from new wireless end-users can range from how to operate or navigate through a new device, even “how do I turn the device on?” to more complex issues such as “how do I set up my device to synchronize with my e-mail account?” First-level technical support at Mission Critical Wireless will handle these questions while second-level technical support will go a step further and handle questions that may involve the wireless network provider; for example, “Why is my BlackBerry Internet Service not allowing me to retrieve e-mail?” or “How do I activate international voice and data coverage on my wireless handheld?”.
Our certified customer care advocates can also troubleshoot hardware and software issues on the device and make recommendations on the proper course to get the issue resolved. This can include instructions on how to download new software or recommend a replacement device.
Get the same wireless data support for an individual as an Executive in a major corporation would expect.
Mission Critical Wireless
We make Wireless Mobility work in your enterprise
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