Wireless Solutions for Business

End User Support
• “How Do I?”
• Carrier Issues
• Device configuration and Navigation Device warranty
• Synchronization

Administrator Support
• Telephonically assist with Server Installations
• Telephonically assist with Server Upgrades
• Telephonically assist with Server troubleshooting
• Telephonically assist with Server configuration
• Telephonically assist with Server performance tuning
• Telephonically assist with Server security and IT Policies

User Account and Device Management
• Add/Remove user accounts from the BES
• Reset Accounts
• Add/change user passwords
• Remote wipe and lock of device
• Set and administer Activation Passwords

Device Provisioning
• Inspect the device to ensure it is fully operational
• Install approved third-party software
• Verify the activation of the wireless services
• Complete the Enterprise activation interface
• Verify corporate security settings are enabled
• IT policies active
• Set the date and time
• Ensure the current level of software is loaded on the device
• Configure the device to corporate specifications

Fully Managed Service
• Remote application installation / upgrades
• Monitoring application services / performance statistics
• Troubleshooting application issues
• Performance tuning / configuration changes
• Managing and enforcing security settings / policy settings
• “Best practices” consulting

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