Mission Critical Wireless has established relationships with multiple wireless carriers.
Having the ability to work with multiple carriers allows you to optimize your coverage, rates and technology needs.
| MCW Support Offerings |
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| Client Help Desk Standard Offering |
Carrier handles network, billing, registration, and standard device questions for the wireless data devices.
MCW handles all other wireless data questions for the wireless data devices (white label service for the carrier). Includes “Sales Support” offering
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Client Help Desk
2nd Level Support |
Handles network, billing, registration, and standard device questions. Carrier will also handle all other wireless data questions for the wireless data devices. MCW then offers 2nd level support to carrier’s customer care group for both 1st and 2nd level support groups. |
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White Label Services Carrier can Bill customers |
Services MCW can Bill Customer |
Wireless Solution Server Support
(On-site/telephonic) |
Support for your existing customer’s enterprise wireless data solutions (BlackBerry, Good, Nokia Intellisync Mobile Suite, etc.). On-going support agreements (Silver, Gold and Platinum) will provide enterprise customers with support solution to control costs, increase manageability and establish control of the devices |
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Customer Server Work
(one-time/on-going events conducted telephonically or on-site) |
MCW acts as an additional administrator to the IT organization to install, upgrade, troubleshoot, complete emergency recoveries and/or provide “Best Practices” consultation for new and existing wireless enterprise solutions Read More
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Training
(on-site/webinar) |
Customer focused:
- Instructor-led courses designed for end-users, IT administrators, executive assistants, trainers and any other personnel who need to understand wireless data solutions and the platforms they run on
Carrier focused:
- Instructor-led courses designed for carriers B2B, retail, customer support groups
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Sales Support
(B2B/Retail) |
- 9x5 phone and email support (resource for wireless data questions technical/non-technical)
- Sales strategy, proposal and pricing help
- ROI, research studies, data solutions documentation
- Data device specs, capabilities (i.e. what devices work best for what vertical market)
- Enterprise solution expertise (BlackBerry, Good, Nokia Intellisync Mobile Suite)
- Available to participate on calls when appropriate (via telephone, webinar or in person if requested
- Marketing, contest and solution evaluation assistance
- Help your customers put a Mobile Device Management solution in place so more data devices and solutions can be sold
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